Papa John's Pizza

Reviews about Papa John's Pizza

• 1 / 5

  By David Johnson
  This papa johns sucks
  Never got my food over an hour wasted of my life guy said he cant find the building on god another thing time on the phone is over 20 minutes before you get a person
  April 29, 2017
• 1 / 5

  By DMITRY P
  Been a long time fan and customer of papa John's until now... Disappointingly Terrible service.. Placed an online order for delivery and minutes after i received a call stating that "their oven was broken" .. Just because they were too lazy to make the 2 pizzas and deliver them before closing.. And on top of that I couldn't place an order at another location because it routed me to my closest location... Very upsetting.. spending time on creating the order several times and to be treated with disregard due to laziness is not the way you do business and they have lost mine! I'll be going elsewhere from now on.
  January 21, 2017
• 2 / 5

  By Calimar Morales-Sanchez
  I placed an order yesterday and Justin, the employee who took the order , could benefit from customer service training. This is why I am giving it 2 stars. I'll start by saying the positives- the pizza was hot and delicious! The driver was very courteous and apologetic of the delay in delivery and we gave him a generous tip because it really wasn't his fault.
  
  I placed the order around 10am and requested it be delivered by 11:30am. I was ordering 9 pizza pies and 4 soda gallons. Justin told me he had other orders and it would not be possible to deliver at 11:30. There was not even an effort on his part to say " we will try our best to have it delivered at that time but we have several orders and we don't guarantee it". Instead he kept on saying he could not do it. When I cued him on " can you at least tell me that you will try?" That's when he got the message and said " I will try". At 12:00 i called because we had not received the delivery. When I asked him about our order he said, " we made a mistake in 2 of the pizzas and they are in the oven". No apology...and when I asked him how long it would take he told me 5 more minutes. I explained that it was a scheduled lunch and we needed the delivery in time to which he replied with what appeared to be a sarcastic tone " as soon as I can hang up the phone I can get it to you". At that point I was very disappointed but there were people waiting for it and it had already been paid for but I don't think I could order from this store again. Customer service is essential and a simple apology goes a long way. Justin could well be a great employee but he needs training in how to manage patient dissatisfaction, especially when it's Papa Johns fault. I ordered at 10am. The store is across the street from the hospital I work at. It was plenty of time to get it on time.
  November 08, 2016
• 5 / 5

  By Theresa Markey
  Will come back here great service.
  June 01, 2016