Starbucks

Reviews about Starbucks

• 1 / 5

  By Rahel C
  lady at the counter was just so rude and unfriendly. very cold feeling. just for that not coming back
  May 16, 2017
• 5 / 5

  By Omzi Khan
  this morning my staff ordered coffee, for some odd reason it didn't taste or looked appealing so i called an complained to the manager Antony and took all the coffee back. Met up with Antony right at the door and he took such a good care of us. At first i wanted to right a horrible review about the staff at Starbucks but Antony made us feel so good that what ever happened in the morning did not matter anymore to any of us. so the 5 stars is only for Antony excellent customer service and a very sincere personalty... what started as a bad experience turned out really good. - from Uma and Samantha thank you Antony we will return to your store only because of how you handled the situation.!!!
  September 07, 2016
• 2 / 5

  By Keegan Hughes
  There are several things that could have gone better on my most recent visit here, but I think the biggest issue that could have been resolved would be for some sort of manager or supervisor to actually be out watching over what is going on in his/her shop. There needs to be more that 1-2 people working between 3 and 4, or any time for that matter. It is completely senseless and inefficient to have one person trying to balance taking orders for an ever growing line and making their drinks, which might I add seemed to be too daunting to an obvious new trainee. Which is fine on their part. I understand if she had just recently started and isn't completely aware of operational procedures or recipes, but management has to be aware of that and not let business be handled improperly for this reason. All I heard from the two baristas (after one thankfully came in to help) was how terrible of a transition they were left with.
  
  Moral of the story: management needs to step their game up. They are the ones letting these sorts of experiences happen, and I highly doubt this is the first time something like this has happened. Part of the reason I gave two stars is because I know Starbucks is capable of greatness and having a good atmosphere with good customer service. I've seen it at other locations. So this one needs to work on growing to that level.
  June 17, 2016